Refunds & Cancellation

A purchase completes the moment payment clears and the files become available, so there is no delivery window in which to cancel. You can remove anything from your cart before paying.

Custom digitizing is different: it is quoted first, and you can decline the quote at no cost. Once you accept and work begins, cancellation is only possible before the digitized file is sent to you.

We refund, without argument, if:

• A file will not open, is corrupt, or the download fails and we cannot fix it.
• A format listed on the product page is missing from the zip.
• The design does not stitch out as shown — not variation from your fabric or thread, but the design itself being wrong.
• You were charged twice, or charged for something you did not buy.
• You bought the same design twice by mistake.

In most of these cases we would rather fix the file than take your money back, and usually can within a day. If you would still prefer a refund after that, you get one.

We do not refund simply for a change of mind after downloading, because the file cannot be returned and you still have it. We also cannot refund because a design did not suit your fabric, your machine was set up differently than expected, or the finished result did not match what you pictured — every listing shows the real stitch-out, the exact dimensions and the stitch count before you buy.

If you have not downloaded the design and tell us promptly, we will usually refund anyway. Ask.

Email swayam.mozar@gmail.com with the email address you bought under and the name of the design. A photo of the stitch-out helps enormously if something went wrong on the machine.

We reply within one working day, and decide within three.

Once approved, we issue the refund immediately to the original payment method. It then takes as long as the provider takes — typically 5 to 7 working days for Razorpay, and up to 10 for PayPal, depending on your bank. We have no way to speed that up once it has left our side.